Frequently Asked Questions

Direct Estates is an independent property marketplace platform that connects property owners directly with potential buyers and renters across the United Arab Emirates. We operate on an owner-direct model, meaning only property owners can list their properties - no agents or brokers are allowed.

Our platform provides a transparent, direct communication channel between property owners and interested parties, eliminating intermediaries and reducing costs.

No. Direct Estates is an independent private platform. We are not affiliated with any government entity, real estate authority, or regulatory body in the UAE.

No. We are not a real estate broker, agent, or intermediary. We are an advertising and listing platform only. We do not facilitate transactions, handle payments, or act as a middleman between property owners and buyers/renters.

Creating an account is simple and free:

1. Click on "Register" or "Sign Up" in the navigation menu
2. Choose your account type (Buyer, Seller, or Both)
3. Fill in your personal information (name, email, phone)
4. If registering as a seller, upload a valid ID document for verification
5. Create a secure password
6. Verify your email address (if required)

Once registered, buyers can immediately start browsing and saving properties. Sellers will need to wait for admin verification before they can post listings.

No. Agents and brokers are strictly prohibited from listing properties on our platform. Only property owners or legally authorized representatives may submit listings. Listings submitted by agents or brokers will be removed without notice.

To list your property on Direct Estates:

1. Create a seller account and complete the verification process
2. Purchase a listing package from the seller dashboard
3. Click "Post Ad" in the navigation menu
4. Fill out the comprehensive listing form with property details
5. Upload high-quality images of your property
6. Provide accurate location and pricing information
7. Submit your listing for review

Once approved, your listing will be visible to potential buyers and renters.

Yes. Sellers must purchase a listing package before posting properties. Packages offer different durations and maximum listing limits. You can view available packages and pricing in the seller dashboard under "Packages".

Packages can be upgraded at any time, and new packages will activate after your current package expires.

Properties are submitted directly by property owners. We do not verify ownership, legal title, or property authenticity. All listings are based on owner self-declaration. Users must conduct their own due diligence before entering into any transaction.

We recommend that buyers:

• Verify property ownership through official channels
• Conduct physical property inspections
• Consult with legal professionals
• Verify all documentation independently

No. We do not scrape, import, aggregate, or display property listings from third-party portals, real estate websites, or broker databases. All listings on our platform are submitted directly by property owners through our listing submission process.

Identity verification helps ensure platform security and prevent fraud. All sellers must upload a valid government-issued ID (Emirates ID, Passport, or Driver's License) during registration. Your account will be activated after admin review and approval.

This verification process helps protect both buyers and legitimate sellers by maintaining a trustworthy marketplace.

Seller verification typically takes 24-48 hours during business days. Our admin team reviews all ID documents and seller information. You will receive an email notification once your account has been verified and activated.

If verification is delayed, please contact our support team for assistance.

No. We do not facilitate, mediate, or handle any aspect of property transactions. All communication, negotiations, contracts, and payments are conducted directly between property owners and interested parties. We are not involved in the transaction process.

You must conduct your own due diligence, including:

• Verify Ownership: Confirm property ownership and legal title through official channels
• Physical Inspection: Visit and inspect the property condition personally
• Legal Advice: Obtain independent legal advice from qualified lawyers
• Financial Advice: Consult with financial advisors regarding affordability and investment potential
• Documentation: Verify all property documents, permits, and certificates
• Market Research: Research comparable properties and market prices
• Background Check: Verify the seller's credibility and reputation

Contact information (phone, WhatsApp, email) is displayed directly on each property listing. You can contact property owners directly using the provided contact details. The platform does not mediate communication.

You can also use the inquiry form on each listing page to send a message to the seller.

No. Market insights and statistics displayed on our platform are derived from publicly available official transaction data and are provided for informational purposes only. This data does not represent available properties for sale or rent, does not reflect real-time pricing or availability, and should not be construed as professional investment, legal, or financial advice.

Market statistics are based on publicly available official transaction records. They are used to provide general market insights and trends, not to indicate property availability or current pricing. The data is historical and aggregated, not real-time listings.

For general enquiries about our platform, please visit our Contact Us page. We can help with:

• Platform-related questions
• Technical support
• Account issues
• Policy clarifications
• Payment and package inquiries

Contact Information:

• support@direct-estate.com
• +971545555806

Note: We cannot assist with property transactions or disputes between buyers and sellers.

We aim to respond to all enquiries within 24-48 hours during business days (Sunday to Thursday). For urgent matters, please call our support line.